Privacy policy

Introduction LuNirox ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller LuNirox is the data controller for personal data collected through our store. You can contact us at support@LuNirox.shop or at 11 Halsbury Cl, Manchester, M12 4NP, United Kingdom.

Data We Collect When you shop with LuNirox, we may collect the following personal data:

Name, email address, phone number, and delivery address
Billing address and payment information (processed securely via Shopify Payments — we do not store card details)
Browsing behaviour, purchase history, and product preferences on our store
IP address, browser type, and device information for security and analytics purposes
Communications you send us, including emails and support requests

Legal Basis for Processing We process your personal data on the following legal bases:

Contract performance — to process and fulfil your orders
Legal obligation — to comply with UK law and financial regulations
Legitimate interests — to improve our store, prevent fraud, and ensure security
Consent — for marketing communications (you may withdraw consent at any time)

How We Use Your Data Your data is used for the following purposes:

Processing and fulfilling your orders and managing returns
Sending order confirmations, shipping updates, and customer support communications
Improving our website, products, and customer experience
Detecting and preventing fraud or unauthorised activity
Complying with legal and regulatory obligations

Data Sharing We do not sell or rent your personal data to third parties. We may share your data with the following trusted service providers solely to operate our store:

Shopify Inc. (e-commerce platform and payment processing)
Shipping carriers (e.g. Royal Mail) to fulfil and deliver your orders
Analytics providers to help us understand store performance

All third-party providers are bound by data processing agreements compliant with UK GDPR.

Data Retention We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years for tax and accounting purposes.

Your Rights Under the UK GDPR, you have the following rights:

Right to access the personal data we hold about you
Right to rectification of inaccurate or incomplete data
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing based on legitimate interests
Right to withdraw consent at any time (where processing is based on consent)
Right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113

To exercise any of these rights, please contact us at support@LuNirox.shop. We will respond within 30 days.

Cookies Our store uses cookies to enhance your browsing experience, analyse traffic, and personalise content. You can manage your cookie preferences through your browser settings. By continuing to use our store, you consent to the use of cookies in accordance with this policy.

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Secure payment

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